Our Grading Policies
Pin Grading
For Preorders: Preorders will always get the highest quality pins of the bunch. They will have minimal scratches, marks or errors. Our enamel pins are all made by hand and each will have their own little quirks and personality. No pin can be entirely perfect.
For In Hand:
A Grade: A Grade pins will always be the best quality available. These pins have have nearly no errors, but as the pins are handmade, could have small scratching or various minor imperfections. No pin can be entirely perfect due to them being handmade and so it is possible that small marks may be found on Grade A pins.
B Grade: B Grades may include any pins with more visible scratching, possible small printing errors, or dents in the enamel.
C Grades: C Grade pins may have more obvious scratching, possible printing errors, and any larger errors like gouging or dents. We grade all our face flaw pins immediately as C grades even if that is the only error on the pin. All C grades flaws are mostly unnoticeable at arms length. Most damages on average will not have large disruptive errors visible from a distance.
Note:
All pins with extremely obvious and aggressive pins are recycled. We do not sell grossly damaged pins to the public under any circumstances. If you receive a pin that appears beyond flawed please send us photos either to our email or instagram dms because shipping can be extremely rough and may have caused unreasonable damage to the pin. We're happy to replace anything maimed in the course of transit.
Refunds
In-hands:
Please contact me for any possible concerns or questions about returns of in-hand product. We are happy to work through any problems that might arise. However, due to the nature of pins being handmade, straight returns may not be made on the basis of any error on a pin that fits within the grading spectrum of the pin purchased.
Dm or email us for any additional questions or concerns
Instagram dms are our preferred method of contact. Emails can take a 1-3 business days per response
